Product support

Setup, manuals and technical support for clients

As a SCHMIDT + HAENSCH client, you can create and follow up on support cases, view your service contracts and request spare parts. 

Our main technical support includes instrument setup, one-time trouble shooting, programming aid and re-calibration of your instruments. Hardware services may have to be performed on-site or at our in-house laboratory but a majority of cases can be solved online. To facilitate regular instrument maintenance, we also offer annual service packages. 

To make a service request, please create a client account or LOGIN to access our client area. 

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Instrument Setup

Optimize the operation of your measuring instrument. All SCHMIDT + HAENSCH measuring instruments are interconnectable. We can help you set up your instruments so you can optimize their performance. 

To achieve an optimal operation of all your laboratory devices, including data acquisition systems, as well as to ensure the performance of all components, we offer you our support in installation, commissioning, and adjusting your devices.

Log into your client account to receive assistance in setting up your instrument.

Instrument Training

After setting up your instruments, you and your employees will be trained on how to optimize the performance of your SCHMIDT + HAENSCH devices. 

This training will also help your company unify internal GLP/GMP processes. Product trainings can take place on-site, at our headaquarters in Berlin, or online. 

As an accredited SCHMIDT + HAENSCH distributor, you automatically receive product related trainings which are included in your distributor program. 

Log into your account to receive product related trainings and webinars. 

Instrument Maintenance

Make sure your devices continue to operate with the highest accuracy!

With our convenient maintenance service, we ensure the full functionality and constant measuring accuracy of your SCHMIDT + HAENSCH instruments. Our annual service packages provide maintenance at regular intervals. 

Our service technicians will check and recalibrate your devices on site. All maintenance activities will be fully documented. After a completed maintenance case, you will receive a re-certification for your equipment. 

We recommend using this service at least once a year. This ensures accurate measurement results at all times and extends the lifespan of your equipment.

See our annual service packages here.

Calibration & Reference Standards

According to international regulations and requirements, it is important to check the measuring accuracy of your devices at regular intervals. 

Our certified in-house laboratory offers the calibration of your measuring instruments. This service can be performed at your site* or at our laboratory. 

The SCHMIDT + HAENSCH laboratory provides scale development and reference material. Furthermore, it is also possible to re-certify your reference standards at any time. 

Find out about the SCHMIDT + HAENSCH LAB.

Manuals & Datasheets

Download video manuals, datasheets, and other product related documents by logging in to our client area. 

Log into your account.

 

Spare Parts

We keep a large stock of spare parts and consumables that are available worldwide. 

In our LOGIN  area, registered customers can locate the correct spare parts and consumables for their instruments by means of illustrated instructions.

Log into your client area to request a spare part.

Request a service

Get in touch with us to receive a quote on technical support.

Services Request